FAQ

Are your products authentic?

Yes. Everything we sell is factory-sealed Pokémon TCG product sourced through trusted distribution and retail channels. We never sell resealed, weighed or tampered product.

Where do you ship from, and how fast?

All orders ship from Phoenix, Arizona. In-stock orders ship within 1–2 business days (Monday to Friday, excluding holidays), and every order includes tracking.

Do you offer free shipping?

Yes. Standard shipping is free on U.S. orders over $150. Otherwise, standard shipping is a flat $8 (3–5 business days) and express is a flat $15 (1–2 business days).

Do you ship internationally?

We currently ship within the United States only.

How do pre-orders work?

Pre-order items ship when the product releases. If your order has both pre-order and in-stock items, it ships together once everything is available unless you ask us to split it.

Can I return an item?

Unopened, factory-sealed items can be returned within 14 days of delivery. Booster packs, single packs and blister packs are final sale. Email orders@pokepakz.com with your order number to start a return. See our Refund Policy for full details.

My order arrived damaged or incorrect. What do I do?

Email orders@pokepakz.com within 48 hours of delivery with your order number and clear photos of the item and packaging, and we'll make it right.

Where can I watch your live breaks?

We go live on Whatnot. Follow us there to get notified when a show starts, and see how our breaks work.

How do I enter giveaways?

Giveaways run during our live shows and on our socials. Follow us on Instagram and join our Discord so you never miss one.

How can I contact you?

Visit our Contact page or email orders@pokepakz.com.