Refund policy
Return and Refund Policy
PokePakz sells factory-sealed trading card products. Because sealed product value depends on the seal staying intact, please read this policy before you order.
Returns
- We accept returns within 14 days of delivery on items that are unopened, factory sealed, and in the same condition you received them.
- Opened, resealed, damaged-by-buyer, or tampered items cannot be returned.
- Booster packs, single packs, and blister packs are final sale once delivered.
- To start a return, email orders@pokepakz.com with your order number. Items sent back without approval will not be accepted.
- Return shipping is paid by the buyer unless we made an error. We recommend a tracked, insured service.
Damaged, missing, or incorrect items
- Contact us within 48 hours of delivery at orders@pokepakz.com with your order number and clear photos of the item and packaging.
- If we confirm the issue, we will send a replacement or issue a full refund, including shipping, at no cost to you.
Refunds
- Once we receive and inspect your return, we will email you to confirm approval.
- Approved refunds are issued to your original payment method within 5 business days. Your bank may take additional time to post it.
- Original shipping charges are not refundable unless the return is due to our error.
Cancellations
You can cancel an order any time before it ships by emailing orders@pokepakz.com. Pre-orders can be cancelled for a full refund until the product ships.
Contact
PokePakz
625 W Deer Valley Rd, Suite 103 #478, Phoenix, AZ 85027
orders@pokepakz.com
